Almost every American has at least
once eaten at McDonald's - the famous burger chain. McDonald's
started out in San Bernadino, California and grew as a chain of
franchises across the world. Thousands of restaurants are waiting
for your visit in the US. And of course there is at least one in
Highlands Ranch. This quick review is about the McDonalds Restaurant
in the shopping area at Broadway and Highlands Ranch Parkway.
Service: Service is fast at most times. The restaurant can have
long lines in the drive-thru as well as inside due to the attached
PlayPlace for kids. We have seen problems in regards to communication.
Language barriers can exist quite often and you will see some of
these results when checking the food you ordered. But - the language
barriers are not tied to a certain nationality of the staff. We
wish there would be a little more done in regards to training staff
to take the time to understand the order or question it if they
do not understand everything through the drive-thru order system.
As an example - we had ordered a Sprite as a drink for a meal and
received a diet coke. Even our receipt showed diet coke for the
order.
The Food: The quality of the food is average. Lately (summer
2005) we have seen a slow decrease in the quality of the food provided.
Food was almost cold when we opened the bag (drive-thru order -
opened 5 minutes after we had received the food). The famous Big
Mac often looked like a big mess when opening the box (local order
and drive-thru order). If you wanted to compare it to a picture
of a Big Mac you would have never recognized this food as a Big
Mac. Of course not every order has been this way, but from a fast
food restaurant operating at certain standards for how to prepare
a meal this is kind of disappointing to see such up and downs in
the quality of the food delivered.
Pricing: Prices are standard. Due to the location prices may be
a tick higher (cents) compared to restaurants outside of Highlands
Ranch.
Overall - this specific McDonalds Restaurant is just average.
If you are in need of a quick meal and do not expect the best food
but acceptable quality, this can be the right place. If you are
having cravings for the occasional fast food burger - this is the
wrong place.
